At Reeva Jewellery, we understand that sometimes plans change. If you need to cancel your lamp order, please read our cancellation policy below to ensure a smooth process.
1. Order Cancellation Period*
You may cancel your lamp order within 24 hours of placing it. After this period, your order is considered confirmed and cannot be cancelled.
2. How to Request a cancellation*
To cancel your order, please follow these steps:
3. Cancellation Confirmation*
Upon successful cancellation, you will receive a confirmation email, and your order will be marked as cancelled in our system.
4. Refund for Cancelled Orders*
If you cancel your order within the 24-hour window, you will receive a full refund to your original payment method. Please allow 5-7 business days for the refund to be processed. If your order includes any custom or made-to-order lamps, please note that these may be subject to a restocking fee.
5. Orders That Cannot Be Cancelled*
After the 24-hour cancellation period, orders are considered confirmed and cannot be cancelled. This includes orders that are already in the shipping process or have been delivered.
6. Contact Us*
If you have any questions or need assistance with canceling your order, please do not hesitate to [contact our customer support team].
We aim to provide a hassle-free shopping experience, and our cancellation policy is designed to accommodate your needs while maintaining efficient order processing.
Last Updated: July 22, 2025
[contact our customer support team]:
Reeva Jewellery
📧 Email: support@reevajewellery.com
🌐 Website: https://reevajewellery.com/