Effective Date: [22/7/2025]

At Reeva Jewellery, we take great pride in the quality and uniqueness of our oxidised silver jewellery. However, if you receive a damaged, defective, or incorrect product, we are here to help.

1. Eligibility for Returns or Exchange

We accept returns or exchanges under the following conditions:

  • The item you received is damaged, defective, or not as described.
  • You notify us within 48 hours of delivery.
  • The item is unused, in its original packaging, and in resalable condition.
  • You provide clear images of the damaged/defective product and packaging.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on the following:

  • Used jewellery or worn items
  • Items without original tags or packaging
  • Change of mind, dislike of product, size or colour preferences
  • Custom-made or personalized jewellery

3. Return Process

To initiate a return or exchange:

  1. Email us at support@reevajewellery.com within 48 hours of receiving your order.
  2. Include your order number, product images, and a brief description of the issue.
  3. Our team will review and get back to you within 1-2 working days.
  4. If approved, we will arrange for a reverse pickup or guide you through the return process.

4. Refunds (if applicable)

  • Once we receive and inspect the returned item, we will notify you of the refund status.
  • If approved, your refund will be processed within 5–7 business days to your original payment method.
  • In case of COD orders, refunds will be initiated to your bank account or as store credit (as per your preference).

5. Exchange Policy

  • If you'd like to exchange a defective product, we’ll send a replacement (subject to availability).
  • If the item is out of stock, we’ll issue a full refund or allow you to choose an alternative item of equal value.

6. Shipping Costs

  • Return shipping charges will be borne by us only in case of damaged or incorrect items.
  • If the return is initiated for any other reason (at our discretion), the customer may be responsible for the shipping cost.

7. Contact Us

If you have any questions or concerns regarding your order, return, or exchange:

📧 Email: support@reevajewellery.com
🌐 Website: https://reevajewellery.com/