Welcome to Reeva Jewellery’s FAQ section. Below you’ll find answers to some of the most common questions our customers ask.
💍 Product Related
Q1. Are your products made from real silver?
Our jewellery is crafted from high-quality oxidised silver and silver-plated alloys, designed to offer the antique look and feel of real silver at affordable prices.
Q2. Will the jewellery tarnish over time?
Oxidised silver naturally has a darkened appearance. To maintain shine and longevity, avoid direct contact with water, perfumes, or harsh chemicals.
Q3. Are the jewellery pieces handmade?
Yes, many of our pieces are handcrafted by skilled artisans, giving them a unique and authentic appeal.
🛍️ Ordering & Payment
Q4. How can I place an order?
Browse our collection, add products to your cart, and proceed to checkout. Choose your preferred payment method and confirm your order.
Q5. What payment methods do you accept?
We accept:
Q6. Can I modify or cancel my order after placing it?
Orders can only be cancelled or modified within 2 hours of placement. Please email us immediately at support@reevajewellery.com.
🚚 Shipping & Delivery
Q7. Do you offer COD (Cash on Delivery)?
Yes, COD is available for select pin codes. A small fee may apply and will be shown at checkout.
Q8. How long does delivery take?
Orders are delivered within 3–7 business days, depending on your location.
Q9. How can I track my order?
Once shipped, you will receive a tracking link via email or SMS. You can also track it by logging into your account on our website.
🔄 Returns & Exchanges
Q10. What is your return policy?
We accept returns or exchanges only in case of damaged, defective, or incorrect items, reported within 48 hours of delivery.
Q11. How do I request a return or exchange?
Email us at support@reevajewellery.com with your order number, issue details, and product images. We’ll assist you with the process.
🎁 Gifting & Packaging
Q12. Do you offer gift packaging?
Yes, all our products come in premium, gift-ready packaging. If you want a custom gift message, mention it during checkout.
📩 Still Have Questions?
If your question isn’t listed here, don’t worry! Reach out to us — we’re happy to help.
📧 Email: support@reevajewellery.com
📱 WhatsApp/Call: +91) 7737880437
🌐 Website: https://reevajewellery.com/